Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results

Robinson Street Books: Used and Rare

Title	Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results
ISBN	0375701206
Author	Phillips, Ellen
Keywords	COMMERCIAL,CORRESPONDENCE,CONSUMER,BEHAVIOR,SATISFACTION
Binding	Trade Paperback
Publisher	Vintage
Publisher Year	1999
Condition	Fine
Description	0375701206 Fine